Legal

Privacy Policy

What we collect, why we collect it, who it is shared with, and what you can ask us to do with it, on our website and in the Outright app.

Last updated: September 30, 2026

Plain language summary

We respect your privacy and want you to understand how we collect, use, and protect your personal information.

We collect information such as your name, email address, billing details, shipping address, order information, and account details so we can provide our products and services.
The Outright training app collects the training information you and your coach put into it: workouts logged, times, lifts, test results, goals, check-ins, messages with your coach, and, if you choose, body weight and photos or videos of your form.
Athletes under 18 use the app with a parent or guardian: under 13, a parent sets up and manages the profile; 13 to 17, the athlete can have their own login once a parent consents, and the parent can see their training and every message from a coach.
We use your information to process orders, deliver digital products and app access, ship physical products, create or manage accounts, coach you, provide customer support, send important updates, and improve our services.
We may share limited information with trusted service providers such as payment processors, app stores, the hosting and email services behind the app, shipping carriers, video hosting, and other tools needed to operate our business.
If you opt in, we may send you SMS text messages about your purchases and access to workouts. Reply STOP to opt out and HELP for help. Message frequency varies, message and data rates may apply, and consent is not a condition of purchase.
We do not sell your personal information for money, and we do not share health or training information with advertisers.
You can delete your app account yourself from the app (Me → Delete my account), unsubscribe from marketing emails at any time, and turn push notifications off in your phone settings.
We take reasonable steps to protect your information, but no online system is 100% secure.

1. Introduction and Acceptance

This Privacy Policy explains how Outright Fitness LLC (“Outright Fitness,” “Outright Workout Library,” “Outright,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you access, purchase, or use our websites, products, services, applications, training resources, digital products, physical products, or related content.

This includes our websites and landing pages, Workout Library products and programs, the Outright mobile app for iOS and Android and its coaching tools (together, the “App”), downloadable PDFs, workout wall charts, laminated compact workout charts, bundles and other physical products, QR-linked exercise demo and follow-along videos, remote personal training, and email communications, forms and customer support.

By using our websites, purchasing our products, creating an account, submitting information, or otherwise using our services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with it, please do not use our websites, App, products, or services.

2. Age Requirements and Children’s Privacy

Our websites, checkout pages, and online purchases are intended for adults who are at least 18 years old or the age of majority in their jurisdiction.

The App is built for athletes of all ages, including youth and high school athletes, and is designed so that a parent or guardian stays involved when the athlete is under 18:

Under 13. A child does not get a login of their own. A parent or guardian creates the account, adds the child, gives consent, and uses the App with the child. We collect only what coaching needs: the child’s name, date of birth, sport or event, and training results logged by the parent or coach.
13 to 17. A teen may have their own login. When they sign up, they enter a parent or guardian’s email, and the parent gives consent in the App. Until then the account runs in a limited mode: the teen can browse and log workouts, but coach messaging, purchases, body-composition goals and notifications stay off. A parent or guardian can see the teen’s training and every message a coach sends them, and can withdraw consent at any time.
Date of birth. We ask for it so the App can apply the right training standards and these protections. An athlete with no date of birth on file is treated as under 18 until one is given.
No advertising to minors. We do not show advertising in the App, and we do not use minors’ information for marketing.

If you believe a child has provided us with personal information without appropriate consent, please contact us at support@outrightworkoutlibrary.com and we will review the request and take appropriate action, including deleting the information.

3. Information We Collect

A. Information you provide directly. When you purchase, create or manage an account, submit a form, join an email list, request support, download a digital product, access a workout or training resource, participate in surveys, reviews or testimonials, or contact us.

This may include your name, email address, phone number, billing address, shipping address, order number and purchase history, account or access information, customer support messages, photos submitted for damaged or incorrect orders, reviews and testimonials, fitness goals, workout preferences and limitations, and nutrition or wellness information you voluntarily provide.

B. Payment information. Payment information is collected and processed by third-party payment processors such as Stripe, PayPal, or WooCommerce payment integrations on our website, and by Apple or Google for purchases made inside the App. We do not receive or store full card numbers. Payment processors and app stores may collect and store payment details according to their own privacy policies and security practices.

C. Shipping and fulfillment information. For physical orders we collect and use your name, shipping address, order details, product purchased, shipping method, carrier information, and tracking information where applicable.

D. App account and profile information. To use the App we collect your email address and a password (stored only in protected, hashed form), your name, date of birth, sex (optional), sport, event or fitness goal, unit preferences, an optional profile photo, and your role (athlete, parent or guardian, coach). For minors we also record the parent or guardian’s email and their consent, when it was given, and which version of our consent wording they agreed to.

E. Training, fitness and health-related information. The App collects what you, your parent or your coach put into it: workouts planned and logged, sets, reps, loads, times and distances, personal records and race or test results, jump and strength tests, training goals and projections, programs and calendar, habits and weekly check-ins (for example how you slept or felt), notes about injuries or restrictions you choose to share with your coach, body weight and measurements (adults only; not collected for athletes under 18), and messages, photos and short videos you send to your coach, such as a clip of a lift for form feedback. This is used to provide, support, personalize, or improve the coaching you request, and is visible to your coaches and, for minors, to the parent or guardian. We are not a healthcare provider and our services are not a substitute for medical advice. The App does not currently read from or write to Apple Health, Google Fit, or wearable devices.

F. SMS consent records. If you opt in to receive text messages, we collect and store your mobile number, the date, time and source of your opt-in, and message delivery and engagement data. We keep these records for compliance and operational purposes.

G. Information collected automatically. On our websites: IP address, browser type, device type, operating system, pages viewed, links clicked, referring URLs, date and time of visits, general location based on IP address, email open and click activity, digital product access activity, and QR code or video page interaction where applicable. In the App: device type and operating system version, app version, a push notification token if you allow notifications, and when features were used. The App does not use advertising identifiers or third-party advertising trackers.

H. Information from third-party platforms. We may receive limited information from app stores (Apple App Store, Google Play), subscription management services, WooCommerce or WordPress, payment processors, email providers, automation tools, YouTube or Google, shipping carriers, and third-party marketplaces such as Amazon, Walmart or Etsy. When you buy a workout or program on our website, we pass your name and email, and the name and email of the person you bought it for if it is a gift, to the App so the purchase can be unlocked there.

4. How We Use Your Information

We use personal information to process purchases; deliver digital products, PDFs, App access, workouts and training resources; unlock App content you bought on our website; process, ship, track and support physical orders; create, manage and support customer and App accounts; provide coaching, including letting your coaches see your training and message you; apply age-appropriate training standards and the protections for minors described above; send order confirmations, receipts, shipping updates, account notices, App setup and password reset emails, and service communications; send push notifications about your training that you can turn off at any time; provide customer support; resolve damaged, defective, incorrect, delayed or missing order issues; send marketing emails where permitted; personalize and improve our products and services; monitor website and App performance, usage and security; prevent fraud, unauthorized access, abuse or misuse; maintain business and accounting records; and enforce our policies.

You may unsubscribe from marketing emails at any time using the unsubscribe link. You may still receive transactional, account, billing, order, shipping, or support-related messages.

5. Legal Bases for Processing, Where Applicable

Depending on your location and applicable law, we may process your personal information on the basis of performance of a contract, our legitimate business interests, your consent (including a parent or guardian’s consent for a minor), or our legal obligations.

6. How We Share Information

We do not sell your personal information for money, and we do not share training or health-related information with advertisers or data brokers. We share personal information only as reasonably necessary to operate our business, provide our products and services, comply with the law, or protect our rights.

Payment processors — Stripe and PayPal — to process purchases, refunds, subscriptions and transactions on our website.
App stores and subscription services — Apple App Store, Google Play, and the subscription management service we use with them — to distribute the App and process in-app purchases and subscriptions.
Hosting and infrastructure for the App — including Supabase, which hosts the App’s database, accounts, file storage and server functions, and Expo, which delivers app builds, updates and push notifications.
Ecommerce and website platforms, including WordPress and WooCommerce, to operate our website, product pages, checkout and customer accounts.
Training-app platforms — the Outright App, and Trainerize while we complete the move away from it — to provide app-based workouts, programs, messaging and training access. Client information and training history are moved from Trainerize into the Outright App as part of that transition.
Email and SMS providers, including Resend for App account and notification emails, to send newsletters, order-related messages, support communications, and any text messages you have opted in to.
Your coaches and, for minors, your parent or guardian, inside the App as described in this policy.
Shipping carriers and fulfillment providers, including USPS, UPS and FedEx.
Automation and integration tools, including Zapier.
Video hosting and content platforms, including YouTube and Google, for exercise demonstration and follow-along videos.
Analytics and advertising providers, for our websites only.
Professional advisors such as accountants, attorneys, consultants or insurers.
Law enforcement, courts, regulators or government authorities where required by law.
Successor organizations in connection with a merger, acquisition, sale of assets, or business transition.

Third-party service providers are only permitted to use your information as needed to provide services to us, subject to their own privacy policies and legal obligations.

7. Third-Party Marketplaces and Retailers

If you purchase our products through a marketplace such as Amazon, Walmart, or Etsy, that marketplace may collect and control certain information related to your order, payment, shipping, returns, reviews, and customer account. We may receive limited order or support information as needed to fulfill orders and provide support. Your use of those marketplaces is also governed by their own privacy policies and terms.

8. In-App Purchases and Subscriptions

Subscriptions and purchases made inside the App are processed by Apple or Google. We receive confirmation of the purchase, the plan, and its renewal or expiry so we can unlock the right features; we do not receive your card details. You manage or cancel an in-app subscription in your Apple ID or Google Play account settings. A parent or guardian’s subscription may cover the athletes they manage.

9. YouTube, Google, and Video Content

Our services include embedded and QR-linked videos hosted through YouTube, Google, or similar platforms, including exercise demonstration videos in the App. When you interact with that content, those platforms may collect information according to their own privacy policies. Google’s Privacy Policy is at policies.google.com/privacy and YouTube’s Terms of Service at youtube.com/t/terms.

Where our Services use YouTube API Services, your use of those features is also subject to the Google Privacy Policy and the YouTube Terms of Service.

If any feature requires access to your Google account data, we will request only the permissions needed for that feature, and you may revoke access at myaccount.google.com/permissions.

10. Cookies, Tracking Tools, and Analytics

We may use cookies, pixels, log files, analytics tools, and similar technologies on our websites to operate them, remember preferences, analyze traffic, improve performance, measure marketing effectiveness, and provide relevant content. These may collect device type, browser type, IP address, pages visited, links clicked, referral source, and general website activity.

You can usually adjust cookie preferences through your browser settings. Disabling cookies may affect checkout, account access, or other website features. The App uses secure session storage on your device to keep you signed in; it does not use advertising cookies or trackers.

11. Email, Push and SMS Communications

If you join our email list, purchase a product, download a resource, or submit a form, we may send you emails about our products, services, workouts, training resources, promotions, and business updates where permitted by law. You can unsubscribe at any time using the link in the email.

Even if you unsubscribe from marketing, we may still send transactional or service-related messages such as order confirmations, receipts, shipping notifications, App setup and password reset emails, account notices, support responses, and policy updates.

Push notifications. If you allow notifications, the App can tell you about coach messages, check-ins, and training reminders. You can turn them off at any time in your phone’s notification settings or in the App. Minors in limited mode do not receive push notifications.

SMS text messages. If you opt in, we may send you SMS text messages about your purchases, your account, and access to workouts. Consent to receive text messages is not a condition of any purchase.

Reply STOP to any message to opt out, or HELP for help. Message frequency varies. Message and data rates may apply, and are charged by your mobile carrier. Carriers are not liable for delayed or undelivered messages. We do not sell or share mobile numbers or SMS consent with third parties for their own marketing.

To stop receiving text messages you can also contact us at support@outrightworkoutlibrary.com.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide our products and services, fulfill the purposes described in this policy, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. When information is no longer needed, we may delete, anonymize, aggregate, or securely retain it as required or permitted by law.

Training history in the App is kept while your account exists so your progress, records and coaching stay available to you. Videos and photos sent in coach messages are removed automatically after a period of time; your coach may keep a baseline clip for comparison. Records of a parent or guardian’s consent are kept as long as the athlete is a minor and as required afterwards.

If you opt in to text messages, we retain records of your consent and your messaging history for as long as required for compliance and operational purposes, including after you opt out.

13. Deleting Your App Account

You can delete your App account yourself at any time from the App: Me → Delete my account. This permanently removes your login, profile, training history, results, check-ins, and messages, together with the profiles of any children you alone manage who have no login of their own. It cannot be undone, and purchases unlocked for that account cannot be restored to a new one.

Some records are kept after deletion where the law or our legitimate needs require it: website order and payment records for accounting and tax purposes, records that a parent or guardian gave or withdrew consent, and a single anonymous entry noting that an account was deleted. You can also ask us to delete your account or information by emailing support@outrightworkoutlibrary.com.

14. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. In the App, information is encrypted in transit, passwords are stored only in hashed form, access rules on the database limit each person to the athletes they are allowed to see (an athlete, their parent or guardian, and their assigned coaches), and links sent by email for account setup and password reset expire and can be used only once. However, no website, app, payment system, or internet transmission is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account login information, using strong passwords, and notifying us if you believe your account has been accessed without authorization.

15. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of personal information; to restrict or object to certain processing; to opt out of marketing; to request a copy of certain information; or to withdraw consent. In the App you can correct your profile yourself, delete your account (section 13), and a parent or guardian can withdraw consent for a minor, which pauses the teen’s account to limited mode.

To make a privacy request, contact us at support@outrightworkoutlibrary.com. We may need to verify your identity first, and we may deny or limit requests where permitted by law.

16. State, National, and International Privacy Rights

Some privacy laws, including certain U.S. state privacy laws and international privacy laws, may provide additional rights depending on where you live. We will respond to applicable requests as required by law. If you believe a specific privacy law applies to your request, please say so when contacting us.

We primarily operate from the United States. If you access our services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

17. Aggregated or De-Identified Information

We may use aggregated, anonymized, or de-identified information for business, analytics, product improvement, marketing, research, or reporting purposes, for example to improve training standards and projections. This information does not directly identify you.

18. Reviews, Testimonials, Photos, and Submitted Content

If you submit a review, testimonial, comment, photo, video, or success story, we may use that content to provide support, improve our products, respond to your request, or operate our services. Photos and videos you send to your coach inside the App are used only for coaching and are not used in marketing without your separate permission. We may request additional permission before using any content in marketing where required or appropriate.

Please do not submit personal, private, medical, or sensitive information that you do not want us to review or process.

19. Links to Other Websites

Our websites, App, emails, QR codes, and digital resources may include links to third-party websites, platforms, videos, tools, or services. We are not responsible for their privacy practices, content, policies, or security, and we encourage you to review their privacy policies.

20. Change of Ownership or Business Transition

If Outright Fitness LLC is involved in a merger, acquisition, sale of assets, restructuring, financing, bankruptcy, or other business transition, personal information may be transferred as part of that transaction, subject to applicable law.

21. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website, and the “last updated” date shows when it was most recently revised. Your continued use after an update means you acknowledge the updated policy.

22. Governing Law

This Privacy Policy is governed by the laws of the United States and the State of Texas. You agree to the exclusive jurisdiction of the courts located in Travis County, Texas for any dispute arising from this Privacy Policy.

23. Contact Us

Outright Fitness LLC. Privacy questions, concerns or requests: support@outrightworkoutlibrary.com.

Shipping issues, damaged orders, incorrect items, or missing packages: shipping@outrightworkoutlibrary.com.