Terms & Policies

Last updated: August 30th, 2026

If you do not understand any part of this agreement, please contact us before using the Services or purchasing our products.

1. Definitions

Capitalized terms have the meanings set out in Exhibit “A” (Definitions) at the end of these Terms of Service.

2. Acceptance

a. By accessing, purchasing, or using any services, products, content, websites, applications, integrations, workout charts, downloadable materials, or training resources provided by Outright Fitness LLC (“Outright Fitness,” “we,” “us,” or “Vendor”), including training-app access, digital workouts, PDF products, memberships, remote personal training, physical workout wall charts, laminated compact workout charts, product bundles, QR-accessed exercise demo videos, and any associated websites, landing pages, forms, or widgets (collectively, the “Services”), you agree to be bound by these Terms of Service and our Privacy Policy (collectively, the “Terms”).

b. You represent and warrant that you are at least 18 years old or the age of majority in your jurisdiction and have the legal authority to enter into these Terms. If you purchase or use our Services on behalf of a minor, child, athlete, student, family member, team, school, organization, or client, you are responsible for supervising appropriate use and ensuring the Services are suitable for that individual’s needs, ability level, and health status.

c. We may update these Terms at any time. The most current version will be available at https://outrightworkoutlibrary.com/legal/. Your continued use of the Services after updates constitutes acceptance of the updated Terms.

d. If you do not agree to these Terms, do not use the Services or purchase our products.

3. Health Disclaimers and Assumption of Risk

a. Not Medical Advice. The Services and Content are provided for educational and informational purposes only and are not medical advice. This includes app-based workouts, PDF programs, remote coaching, workout wall charts, laminated compact workout charts, QR exercise demo videos, follow-along workout videos, written instructions, coaching cues, and any other training-related materials. Always consult a qualified physician or healthcare provider before beginning any exercise program, nutrition plan, or making changes to medical treatment.

b. Emergency. If you have an emergency, urgent health concern, or need medical advice, stop using the Services and contact your physician or emergency services immediately.

c. Assumption of Risk. Physical activity and exercise involve inherent risks of injury, illness, or other harm. You voluntarily assume all risks associated with your participation and use of the Services, including any use of workout charts, compact charts, QR demo videos, app-based workouts, PDF programs, remote coaching, or interaction with trainers or support staff.

d. Use Proper Judgment. You are responsible for choosing exercises, workouts, loads, intensity levels, equipment, and modifications that are appropriate for your current fitness level, age, health status, environment, and available supervision. Stop exercising if you feel pain, dizziness, shortness of breath, chest discomfort, or any unusual symptoms.

e. No Guarantees. Results vary. We do not guarantee any specific outcomes related to strength gains, fat loss, athletic performance, coordination, endurance, mobility, injury prevention, or health improvements.

4. License to Use the Services

a. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services and Content for your personal, non-commercial use.

b. Purchasing a physical product, such as a workout wall chart, laminated compact workout chart, poster, booklet, journal, or product bundle, gives you ownership of that physical item only. It does not transfer ownership of the underlying workout programming, exercise organization, written content, images, graphics, videos, QR-linked resources, brand assets, or intellectual property.

c. All rights, title, and interest in and to the Services, Content, workout systems, product designs, layouts, written materials, videos, graphics, trademarks, and related intellectual property are owned by Outright Fitness or its licensors. We reserve all rights not expressly granted.

5. Accounts, Access IDs, QR Codes, and User Responsibilities

a. You may be required to create an account, receive Access IDs, scan QR codes, or access private or unlisted links to use parts of the Services. You agree to provide accurate, complete, and current information and to update it as needed.

b. You are responsible for maintaining the confidentiality and security of your Access IDs, account information, private access links, and any other access credentials provided to you. Notify us promptly of any unauthorized access or suspected security breach.

c. You agree not to share, sell, transfer, publish, scrape, copy, mass distribute, or otherwise provide your account, Access IDs, QR-linked video pages, private links, downloadable materials, or restricted access materials to others, except where explicitly permitted by us in writing.

d. Some physical products may include QR codes or web links that provide access to exercise demonstrations, coaching videos, follow-along videos, or related instructional resources. These resources are intended to support your use of the purchased product and may be hosted on third-party platforms or Outright Fitness websites.

e. We may update, replace, reorganize, move, restrict, or discontinue QR-linked or web-linked content at any time. We make reasonable efforts to keep product support resources available, but we do not guarantee that every link, QR code, third-party video, or digital support resource will remain available indefinitely.

6. Purchases, Payment Processing, and Checkout

a. Payments are processed by third-party payment processors, which may include Stripe and PayPal (collectively, “Payment Processors”).

b. Your purchase may be subject to the Payment Processor’s terms, refund policies, dispute processes, and billing descriptors. We are not responsible for the acts, omissions, processing delays, charge errors, or technical issues of Payment Processors.

c. By submitting payment information, you authorize applicable charges and agree to pay all fees, taxes, shipping charges, and other charges associated with your purchase.

d. Product descriptions, images, pricing, availability, formats, and included features may change from time to time. We make reasonable efforts to accurately describe our products, but minor variations in printed materials, packaging, colors, finishes, sizing, or product presentation may occur.

7. Subscriptions and Recurring Billing

a. Some offerings are sold as subscriptions — including Workout Library memberships and Remote Personal Training — while other offerings are one-time purchases. A subscription renews automatically on the same date each billing period unless you cancel before your next billing date.

b. Discount codes, introductory offers and promotions, where offered, are subject to the terms stated with the offer, including any eligibility limits, usage limits and expiry date. Where a free or discounted trial period is offered, it may convert to a paid subscription unless cancelled before the trial ends.

c. You are responsible for managing your subscription, including cancellation, through your account portal. Accounts are self-managed: log in and open Subscriptions to cancel.

d. Remote Personal Training is also governed by the Remote Coaching Service Agreement, which sets out what each month includes, what is available as an add-on, and how cancellation works. Where that agreement and these Terms differ in respect of Remote Personal Training, that agreement applies.

e. If payment fails, we may suspend or terminate access until payment is successfully processed.

8. Refunds, Returns, Shipping, and Physical Product Issues

a. Refund eligibility depends on the product type and is set out in our Refund Policy on this page.

b. Digital products — including PDFs, downloadable files, app-based access, workouts and programs — are non-refundable once delivered, because delivery is electronic and immediate.

c. Subscriptions, including Workout Library memberships and Remote Personal Training, are non-refundable, including part-periods and periods you did not use. Cancel before your next billing date to avoid further charges.

d. Physical products, including workout wall charts, laminated compact workout charts, posters, booklets, journals, product bundles, and other merchandise, may be eligible for return in accordance with our Refund Policy.

e. Shipping times are estimates and may vary due to carrier delays, weather, holidays, incorrect addresses, or other circumstances outside of our control. Customers are responsible for providing complete and accurate shipping information at checkout.

f. If your physical order arrives damaged, defective, incorrect, or appears to be missing, contact us as soon as possible with your order number and photos where applicable. Shipping-related issues should be sent to shipping@outrightworkoutlibrary.com.

g. To request support with a refund or return question, contact us at support@outrightworkoutlibrary.com. If your purchase was made through a third-party marketplace, you may also need to submit your request through that marketplace’s support or refund process.

9. Third-Party Marketplace Purchases

a. Some Outright Fitness products may be sold through third-party marketplaces or retailers, such as Amazon, Walmart, Etsy, or other sales channels.

b. If you purchase through a third-party marketplace, your order, payment, shipping, returns, refunds, customer reviews, and related support may be governed by that marketplace’s policies and procedures.

c. We are not responsible for marketplace-specific delays, return decisions, refund processing, account issues, review moderation, listing changes, or other actions taken by third-party marketplaces.

d. If you need help identifying the correct support channel for a marketplace purchase, contact us and we will do our best to point you in the right direction.

10. Content, Intellectual Property, and Usage Restrictions

a. The Services may include workout plans, programming, exercise systems, written materials, PDFs, videos, QR-linked video demos, follow-along videos, text, graphics, charts, posters, laminated compact charts, product layouts, product images, and other content (“Content”). Content is provided for your personal use only unless we provide written permission otherwise.

b. You may not copy, reproduce, distribute, sell, resell, license, share, publicly display, publicly perform, upload, scan, digitize, modify, create derivative works from, reverse engineer, or otherwise exploit the Services or Content without our prior written permission.

c. You may not reproduce, photograph, scan, upload, distribute, or resell our workout charts, compact charts, PDFs, posters, videos, or other materials as your own product, digital download, coaching resource, class handout, online course, printable, marketplace listing, social media content, or commercial training material without our prior written permission.

d. Trainers, coaches, teachers, schools, gyms, teams, and organizations may use purchased physical products as visual reference tools in their own facility, classroom, gym, home, or training environment. However, this does not permit copying, redistributing, digitizing, reselling, or creating competing products from our Content.

e. You may not use the Services to harass, abuse, harm others, violate laws, send spam, run misleading marketing, or misrepresent your affiliation with Outright Fitness.

f. We may host or deliver video content through third-party platforms, including YouTube. By using the Services, you agree to comply with YouTube’s Terms of Service and applicable third-party terms.

g. We may use third-party automation, ecommerce, shipping, email, and integration tools to help deliver access, process orders, provide support, and communicate with customers. Use of such tools does not change your obligations under these Terms.

11. User Content

a. If you submit, upload, or share content through the Services, including reviews, testimonials, messages, photos, videos, support requests, form submissions, or other materials (“Your Content”), you retain ownership of Your Content, but you grant us a non-exclusive, worldwide, royalty-free license to host, store, display, and use Your Content solely to operate, provide, support, market, and improve the Services, subject to applicable law and our Privacy Policy.

b. You represent that you have all rights necessary to upload or share Your Content and that doing so does not violate any laws or third-party rights.

c. If you submit a testimonial, review, photo, or success story, we may request additional permission before using it in marketing materials where required or appropriate.

12. Service Availability, Updates, and Changes

a. We may modify, update, suspend, or discontinue any part of the Services at any time, including features, pricing, product formats, QR-linked resources, video access, downloadable materials, physical product availability, and training content.

b. The Services may occasionally be unavailable due to maintenance, updates, technical issues, third-party platform changes, carrier issues, or factors outside our control.

c. We may update workout content, exercise names, videos, instructions, layouts, and product support resources over time to improve clarity, usability, or customer experience.

13. Termination and Suspension

a. We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms or for any lawful reason.

b. You may stop using the Services at any time. If you have an active subscription, you must cancel it through your account portal to stop future billing.

c. Termination of digital access does not affect intellectual property restrictions, payment obligations, refund limitations, disclaimers, limitations of liability, or any other provisions intended to survive termination.

14. Warranty Disclaimer

The Services, products, and Content are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services, products, Content, QR codes, videos, links, or third-party platforms will be uninterrupted, error-free, available indefinitely, or that defects will be corrected.

15. Limitation of Liability

To the maximum extent permitted by law, Outright Fitness shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, business opportunity, physical condition, training results, or productivity, arising out of or related to your use of or inability to use the Services, products, or Content, even if we have been advised of the possibility of such damages.

In no event shall our total liability exceed the amount you paid to us for the Services or product at issue in the three (3) months preceding the event giving rise to the claim, or one hundred US dollars, whichever is greater, unless applicable law requires otherwise.

16. Indemnification

You agree to indemnify, defend, and hold harmless Outright Fitness and its owners, employees, contractors, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to: (a) your use of the Services, products, or Content; (b) your participation in exercise or training activities; (c) your violation of these Terms; (d) your violation of any law or third-party right; or (e) Your Content.

17. Affiliate Program

a. To join our affiliate program, you must be at least 18 years old and have an active affiliate account.

b. Participation is governed by the Affiliate Program Terms and Affiliate Program Policy on this page. Commission rates, eligibility, cookie windows, payout timing, thresholds, and related terms are shown in the affiliate dashboard and may change at any time.

c. Affiliates must comply with all applicable laws and advertising regulations and must not engage in spam, deceptive practices, false claims, misleading health or fitness claims, unauthorized discounting, or unauthorized use of Outright Fitness branding.

d. Affiliates may not make claims about guaranteed weight loss, guaranteed performance results, medical outcomes, injury prevention, or health benefits unless such claims are expressly approved by us in writing and properly substantiated.

e. We may review, suspend, withhold payments, or terminate affiliate participation at any time for suspected fraud, policy violations, chargeback abuse, unethical conduct, misleading advertising, or violations of these Terms.

18. Dispute Resolution and Governing Law

a. These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

b. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction and venue in those courts.

19. Contact

Questions, complaints, or claims: support@outrightworkoutlibrary.com.

Shipping issues, damaged orders, defective items, incorrect items, or missing packages: shipping@outrightworkoutlibrary.com.

Exhibit A — Definitions

“Access IDs” means the unique identification names, login credentials, passwords, access links, QR-linked access points, or other credentials assigned or made available to a user to access the Services.

“Agents” means a party’s agents, employees, consultants, contractors, and/or other authorized representatives.

“Content” means any material made available through the Services or included with products, including without limitation data, information, text, graphics, photos, videos, QR-linked materials, workout charts, posters, PDFs, exercise demonstrations, written instructions, layouts, programming, and other materials.

“Payment Processors” means third-party payment processing providers used to process transactions for the Services or products, which may include Stripe and PayPal.

“Products” means physical or digital products offered by Outright Fitness, including workout wall charts, laminated compact workout charts, posters, booklets, journals, product bundles, PDFs, app-based workouts, memberships, remote personal training, downloadable files, and other training-related products.

“Services” means the services, products, content, websites, applications, digital resources, physical products, training-app access, remote coaching, QR-linked resources, and any website, application, landing page, form, or widget associated therewith, as modified by Outright Fitness from time to time.

“you,” “your,” “yourself” means the person accessing, purchasing, or making use of the Services or products.

“Your Content” means Content posted, submitted, uploaded, displayed, messaged, emailed, reviewed, or otherwise provided on or through the Services by you.

Last updated: [DATE]

Plain language summary

We respect your privacy and want you to understand how we collect, use, and protect your personal information.

• We collect information such as your name, email address, billing details, shipping address, order information, and account details so we can provide our products and services.
• We may collect fitness-related information if you voluntarily provide it through app-based training, forms, surveys, coaching support, or customer communications.
• We use your information to process orders, deliver digital products, ship physical products, create or manage accounts, provide customer support, send important updates, and improve our services.
• We may share limited information with trusted service providers such as payment processors, ecommerce tools, shipping carriers, email marketing platforms, training-app platforms, YouTube and Google, automation tools, and other tools needed to operate our business.
• We do not sell your personal information for money.
• You can unsubscribe from marketing emails at any time, but we may still send necessary order, account, billing, or support-related messages.
• We take reasonable steps to protect your information, but no online system is 100% secure.

1. Introduction and Acceptance

This Privacy Policy explains how Outright Fitness LLC (“Outright Fitness,” “Outright Workout Library,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you access, purchase, or use our websites, products, services, applications, training resources, digital products, physical products, or related content.

This includes our websites and landing pages, Workout Library products and programs, training-app access, downloadable PDFs, workout wall charts, laminated compact workout charts, bundles and other physical products, QR-linked exercise demo and follow-along videos, remote personal training, and email communications, forms and customer support.

By using our websites, purchasing our products, creating an account, submitting information, or otherwise using our services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with it, please do not use our websites, products, or services.

2. Age Requirements and Children’s Privacy

Our websites, checkout pages, accounts, and online services are intended for adults who are at least 18 years old or the age of majority in their jurisdiction.

Some of our fitness products may be designed for use by children, youth athletes, students, or families. Those products are intended to be purchased and supervised by a parent, guardian, coach, teacher, or other responsible adult.

We do not knowingly collect personal information directly from children under 13 years old without verified parental consent. We also do not knowingly allow children under 16 to create accounts or submit personal information without appropriate parental or guardian involvement.

If you believe a child has provided us with personal information without appropriate consent, please contact us at support@outrightworkoutlibrary.com and we will review the request and take appropriate action.

3. Information We Collect

A. Information you provide directly. When you purchase, create or manage an account, submit a form, join an email list, request support, download a digital product, access a workout or training resource, participate in surveys, reviews or testimonials, or contact us.

This may include your name, email address, phone number, billing address, shipping address, order number and purchase history, account or access information, customer support messages, photos submitted for damaged or incorrect orders, reviews and testimonials, fitness goals, workout preferences and limitations, and nutrition or wellness information you voluntarily provide.

B. Payment information. Payment information is collected and processed by third-party payment processors such as Stripe, PayPal, or WooCommerce payment integrations. We do not intentionally store full card numbers on our own servers. Payment processors may collect and store payment details according to their own privacy policies and security practices.

C. Shipping and fulfillment information. For physical orders we collect and use your name, shipping address, order details, product purchased, shipping method, carrier information, and tracking information where applicable.

D. Fitness, health, and training information. If you use app-based training, remote coaching, or submit fitness-related forms, you may choose to provide fitness goals, workout history, exercise preferences, injuries or restrictions, progress updates, body measurements or performance information, and nutrition habits. This is used to provide, support, personalize, or improve the services you request. We are not a healthcare provider and our services are not a substitute for medical advice.

E. Information collected automatically. IP address, browser type, device type, operating system, pages viewed, links clicked, referring URLs, date and time of visits, general location based on IP address, email open and click activity, digital product access activity, and QR code or video page interaction where applicable.

F. Information from third-party platforms. We may receive limited information from training-app platforms, WooCommerce or WordPress, payment processors, email marketing platforms, automation tools, YouTube or Google, shipping carriers, and third-party marketplaces such as Amazon, Walmart or Etsy.

4. How We Use Your Information

We use personal information to process purchases; deliver digital products, PDFs, app access, workouts and training resources; process, ship, track and support physical orders; create, manage and support customer accounts; provide app-based training access; provide customer support; resolve damaged, defective, incorrect, delayed or missing order issues; send order confirmations, receipts, shipping updates, account notices and service communications; send marketing emails where permitted; personalize and improve our products and services; monitor website performance, usage and security; prevent fraud, unauthorized access, abuse or misuse; maintain business and accounting records; and enforce our policies.

You may unsubscribe from marketing emails at any time using the unsubscribe link. You may still receive transactional, account, billing, order, shipping, or support-related messages.

5. Legal Bases for Processing, Where Applicable

Depending on your location and applicable law, we may process your personal information on the basis of performance of a contract, our legitimate business interests, your consent, or our legal obligations.

6. How We Share Information

We do not sell your personal information for money. We share personal information only as reasonably necessary to operate our business, provide our products and services, comply with the law, or protect our rights.

• Payment processors, to process purchases, refunds, subscriptions and transactions.
• Ecommerce and website platforms, to operate our website, product pages, checkout and customer accounts.
• Training-app platforms, to provide app-based workouts, programs and training access.
• Email marketing and communication providers.
• Shipping carriers and fulfillment providers.
• Automation and integration tools.
• Video hosting and content platforms such as YouTube or Google.
• Analytics and advertising providers.
• Professional advisors such as accountants, attorneys, consultants or insurers.
• Law enforcement, courts, regulators or government authorities where required by law.
• Successor organizations in connection with a merger, acquisition, sale of assets, or business transition.

Third-party service providers are only permitted to use your information as needed to provide services to us, subject to their own privacy policies and legal obligations.

7. Third-Party Marketplaces and Retailers

If you purchase our products through a marketplace such as Amazon, Walmart, or Etsy, that marketplace may collect and control certain information related to your order, payment, shipping, returns, reviews, and customer account. We may receive limited order or support information as needed to fulfill orders and provide support. Your use of those marketplaces is also governed by their own privacy policies and terms.

8. YouTube, Google, and Video Content

Our services include embedded and QR-linked videos hosted through YouTube, Google, or similar platforms. When you interact with that content, those platforms may collect information according to their own privacy policies. Google’s Privacy Policy is at policies.google.com/privacy and YouTube’s Terms of Service at youtube.com/t/terms.

If any feature requires access to your Google account data, we will request only the permissions needed for that feature, and you may revoke access at myaccount.google.com/permissions.

9. Cookies, Tracking Tools, and Analytics

We may use cookies, pixels, log files, analytics tools, and similar technologies to operate our websites, remember preferences, analyze traffic, improve performance, measure marketing effectiveness, and provide relevant content. These may collect device type, browser type, IP address, pages visited, links clicked, referral source, and general website activity.

You can usually adjust cookie preferences through your browser settings. Disabling cookies may affect checkout, account access, or other website features.

10. Email Marketing and Communications

If you join our email list, purchase a product, download a resource, or submit a form, we may send you emails about our products, services, workouts, training resources, promotions, and business updates where permitted by law. You can unsubscribe at any time using the link in the email.

Even if you unsubscribe from marketing, we may still send transactional or service-related messages such as order confirmations, receipts, shipping notifications, account notices, support responses, and policy updates.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide our products and services, fulfill the purposes described in this policy, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. When information is no longer needed, we may delete, anonymize, aggregate, or securely retain it as required or permitted by law.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, app, payment system, or internet transmission is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account login information, using strong passwords, and notifying us if you believe your account has been accessed without authorization.

13. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of personal information; to restrict or object to certain processing; to opt out of marketing; to request a copy of certain information; or to withdraw consent.

To make a privacy request, contact us at support@outrightworkoutlibrary.com. We may need to verify your identity first, and we may deny or limit requests where permitted by law.

14. State, National, and International Privacy Rights

Some privacy laws, including certain U.S. state privacy laws and international privacy laws, may provide additional rights depending on where you live. We will respond to applicable requests as required by law. If you believe a specific privacy law applies to your request, please say so when contacting us.

We primarily operate from the United States. If you access our services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

15. Aggregated or De-Identified Information

We may use aggregated, anonymized, or de-identified information for business, analytics, product improvement, marketing, research, or reporting purposes. This information does not directly identify you.

16. Reviews, Testimonials, Photos, and Submitted Content

If you submit a review, testimonial, comment, photo, video, or success story, we may use that content to provide support, improve our products, respond to your request, or operate our services. We may request additional permission before using it in marketing where required or appropriate.

Please do not submit personal, private, medical, or sensitive information that you do not want us to review or process.

17. Links to Other Websites

Our websites, emails, QR codes, and digital resources may include links to third-party websites, platforms, videos, tools, or services. We are not responsible for their privacy practices, content, policies, or security, and we encourage you to review their privacy policies.

18. Change of Ownership or Business Transition

If Outright Fitness LLC is involved in a merger, acquisition, sale of assets, restructuring, financing, bankruptcy, or other business transition, personal information may be transferred as part of that transaction, subject to applicable law.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website, and the “last updated” date shows when it was most recently revised. Your continued use after an update means you acknowledge the updated policy.

20. Contact Us

Outright Fitness LLC. Privacy questions, concerns or requests: support@outrightworkoutlibrary.com.

Shipping issues, damaged orders, incorrect items, or missing packages: shipping@outrightworkoutlibrary.com.

Last updated: [DATE]

Outright Fitness LLC offers digital products, app-based workouts and programs, downloadable PDFs, memberships, remote personal training, and physical workout products including wall charts, double-sided laminated compact charts, bundles, posters, booklets, journals, and other fitness-related merchandise. This policy explains what is and is not eligible for a refund.

1. Digital products (app access, workouts and programs, PDFs)

All PDF downloads are non-refundable. Because PDFs are delivered electronically and can be downloaded, saved, or printed after purchase, we cannot offer refunds once delivered.

App-based products and access, including training-app access, workouts, programs, and other digital training resources, are also non-refundable once access has been delivered.

In rare cases where we confirm you could not access a digital product due to a verified technical issue on our side, we may provide an alternative solution at our discretion, such as troubleshooting support, restored access, or a PDF version of the same product where applicable.

2. Subscriptions, memberships, and remote coaching

Subscriptions are non-refundable, including part-periods and periods you did not use. This covers Workout Library memberships and Remote Personal Training.

All accounts are self-managed. Log in and open Subscriptions to cancel at any time; cancelling before your next billing date prevents further charges. We do not provide refunds for unused subscription periods or for failure to cancel before the next billing date.

Remote Personal Training is a service delivered by a person: the program is built and the coaching time is spent, so it cannot be returned. What each month includes is set out in the Remote Coaching Service Agreement. If you are unsure whether coaching fits your situation, ask a coach before you buy.

3. Physical products (charts, posters, bundles, and merchandise)

For physical products purchased directly from Outright Fitness, we offer a 30-day return window from the date your order is delivered. This covers workout wall charts, double-sided laminated compact charts, bundles, posters, booklets, journals, and other physical merchandise.

To be eligible for a return:

• The item must be returned within 30 days of delivery.
• The item must be in new, unused condition.
• Charts, posters and printed materials must not be written on, damaged, bent, torn, stained, heavily handled, or altered.
• The item must be returned in its original packaging where applicable.
• You must provide proof of purchase, such as an order number or receipt.

Non-returnable items:

• Digital products, including PDFs, app access, downloadable files, workouts, and programs.
• Subscriptions, memberships, and remote coaching.
• Items marked “final sale”.
• Gift cards, if offered.
• Physical products that have been used, damaged by the customer, written on, altered, or returned outside the 30-day window.

Damaged, defective, or incorrect items. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at shipping@outrightworkoutlibrary.com with your order number, a brief description of the issue, a clear photo of the product, and a photo of the packaging where applicable. We will review it and work with you on an appropriate resolution, which may include a replacement, refund, or another solution.

Return shipping. Unless the return is due to a defect, shipping damage, or an error on our part, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Refund timing. Once we receive and inspect your returned item we will tell you whether the return is approved. Approved refunds are issued to the original payment method. Processing times vary by payment provider.

4. Third-party marketplace purchases

If you purchased through a marketplace such as Amazon, Walmart, or Etsy, your return or refund may need to be handled directly through that marketplace according to its policies. If you are unsure where to start, contact us and we will point you in the right direction.

5. Customer support

Technical issues, purchase questions, or help with a return: support@outrightworkoutlibrary.com.

Shipping issues, damaged orders, defective or incorrect items, or missing packages: shipping@outrightworkoutlibrary.com.

Last updated: [DATE]

We want your order to arrive safely and as quickly as possible.

Shipping locations

We currently ship physical products within the United States only.

Products we ship

This policy applies to physical products, including workout wall charts, double-sided laminated compact workout charts, product bundles, and other physical merchandise. Digital and PDF products are delivered electronically and do not require shipping.

Processing time

Orders are typically processed within 2 business days after your purchase is completed. Processing time is how long it takes us to prepare, pack, and hand off your order to the carrier. It does not include carrier transit time.

Shipping methods and rate

Orders may be shipped by USPS, UPS, or FedEx. The carrier depends on the product ordered, the destination, package size, and available service options.

We offer flat-rate standard shipping on eligible physical orders within the United States. The rate is shown at checkout before you pay.

Estimated delivery time

Most orders arrive within 3–5 business days after shipping. Delivery times are estimates and may vary due to carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.

Damaged or missing orders

If your order arrives damaged, email shipping@outrightworkoutlibrary.com with your order number, a brief description, and a clear photo of the damaged product and packaging.

If your order appears to be missing or has not arrived within the expected window, contact shipping@outrightworkoutlibrary.com with your order number and the shipping name used at checkout so we can help locate it.

Incorrect shipping information

Please make sure your shipping address is entered correctly at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information. If you notice an error after placing your order, contact support@outrightworkoutlibrary.com as soon as possible.

Digital and PDF delivery

Digital and PDF products are delivered electronically; no physical item is shipped. After purchase you will receive access instructions, download information, or electronic delivery details based on the product purchased.

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This agreement is between you (“Affiliate”) and Outright Fitness LLC. By joining the Affiliate Program, you agree to the terms below. We may update these terms from time to time and will notify you by email if they change.

How it works

As an approved affiliate you can promote Outright Fitness products and earn commissions in two ways:

• Referral link. Share your unique affiliate link anywhere — social media, email, a blog. Commissions are calculated on the full product price of any purchase made through your link.
• Coupon codes. Coupon codes can be created and assigned to you. Customers using your code receive a discount, and your commission is calculated on the discounted product price. You are emailed whenever a new code is issued to you.

Your affiliate dashboard is in your account under Affiliate. Use it to copy your link, manage coupon codes, and track clicks, sales and commissions. Logos, product images and swipe copy are on the media assets page.

Commission and payments

Your commission rates are shown in your affiliate dashboard and may change at our discretion.

• You earn a commission on a referred customer’s first purchase.
• Where persistent commissions are shown in your dashboard, you continue to earn a smaller commission on that customer’s future purchases.
• Payments are made after the refund and locking period, and require valid tax and payment details in your dashboard.
• You are responsible for reporting and paying any taxes due on your commissions.

Program rules

• No self-referrals — you may not use your own link or code to purchase for yourself.
• No misleading advertising and no unauthorized use of Outright Fitness trademarks.
• No paid-search bidding on our brand name, and no fake or misleading social media accounts.
• You must comply with all applicable laws, including CAN-SPAM and FTC disclosure guidelines, when promoting affiliate links or codes.

Termination

Either you or Outright Fitness may end this agreement at any time. On termination you must stop using your affiliate link, coupon codes, and any Outright Fitness branding.

Liability

Our liability to you is limited to the commissions you have earned in the 12 months before any claim. We make no guarantees regarding sales, performance, or availability of the affiliate dashboard.

Governing law

This agreement is governed by the laws of Texas, USA. Any disputes will be resolved in Austin, Texas. By participating in the Affiliate Program you confirm that you have read and agree to these terms.

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By joining the Outright Fitness Affiliate Program you agree to the terms below and must remain in compliance to continue earning commissions. If you are not yet part of the program you can apply here. For questions, email support@outrightworkoutlibrary.com.

Commission summary

• Affiliate links. Earn commission when a customer makes a purchase after clicking your unique link.
• Coupon codes. If a customer uses your assigned coupon code, you earn commission on that discounted sale.
• Persistent commissions. After a customer’s first purchase through your link or coupon, you continue to earn a smaller commission — as shown in your dashboard — on their future purchases.

Your commission rates, both initial and persistent, are always displayed in your affiliate dashboard.

Limitations

• Commissions apply only to a new customer’s first purchase unless persistent commissions are noted in your dashboard.
• Where a free trial is offered, customers must remain active after the trial period for commissions to apply.
• Affiliate tracking depends on cookies. If a customer clears cookies or uses another device or browser, tracking may be lost.
• Attribution is last click wins. If several affiliates refer the same customer, the last affiliate link clicked gets credit.
• No commission is paid on upgrades, downgrades, or your own purchases.

Promoting Outright Fitness

Branding. Always write “Outright Fitness” as two words in that order. Use official logos and materials only as provided on the media assets page.

Prohibited. No false or misleading claims, such as guaranteed weight loss in a set time. No altering logos or creating custom branded graphics without approval.

How to identify yourself

Do call yourself an “Outright Fitness Affiliate” or “Affiliate Marketer”. Do not call yourself a “Partner” or imply an official partnership.

Advertising rules

You may not buy ads on Outright Fitness branded terms. If you run ads, they must link to your own site or content rather than directly to outrightworkoutlibrary.com.

Other policies

• You may be asked to show where you share affiliate links — website, email, social media.
• You cannot earn commission on your own purchases.
• You must follow FTC rules by disclosing that you may earn commissions when sharing your links.

Program details

Commission rates and structures are listed in your affiliate dashboard and may change at our discretion. Payments follow the schedule and methods outlined in the Affiliate Program Terms. We reserve the right to end the affiliate relationship at any time as set out in those terms.