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REFUND POLICY

Last Updated: June 13, 2026

Outright Fitness LLC offers digital products, app-based workouts/programs, downloadable PDFs, and physical workout products, including workout wall charts, double-sided laminated compact workout charts, product bundles, posters, booklets, journals, and other fitness-related merchandise. This Refund Policy explains what is and is not eligible for refunds.

1) Digital Products (App Access, Workouts/Programs, PDFs)

All PDF downloads are non-refundable. Because PDFs are delivered electronically and can be downloaded, saved, or printed after purchase, we cannot offer refunds for PDF purchases once delivered.

App-based products and access, including training app access, workouts, programs, and other digital training resources, are also generally non-refundable once access has been delivered.

In rare cases where we confirm that you could not access the app or digital product due to a verified technical issue on our side, we may provide an alternative solution at our discretion, such as troubleshooting support, restored access, or a PDF version of the same product where applicable.

Important note about ClickBank: Some purchases may be processed through ClickBank. In those cases, refund requests may be handled through ClickBank’s refund process and policies in addition to this policy.

2) Subscriptions (If Applicable)

Some offerings may be sold as subscriptions. All accounts are self-managed. You can log in at any time to update or cancel your subscription to avoid future charges.

We do not provide refunds for unused subscription periods or for failure to cancel before the next billing date.

3) Physical Products (Workout Charts, Posters, Bundles, and Merchandise)

For physical products purchased directly from Outright Fitness / Outright Workout Library, we offer a standard 30-day return policy from the date your order is delivered.

This includes eligible physical products such as:

  • Workout wall charts
  • Double-sided laminated compact workout charts
  • Workout chart bundles
  • Posters
  • Booklets
  • Journals
  • Other physical fitness-related merchandise

To be eligible for a return:

  • The item must be returned within 30 days of delivery.
  • The item must be in new, unused condition.
  • Workout charts, laminated compact charts, posters, and printed materials must not be written on, damaged, bent, torn, stained, heavily handled, or altered.
  • The item must be returned in its original packaging where applicable.
  • You must provide proof of purchase, such as an order number or receipt.

Non-returnable items:

  • Digital products, including PDFs, app access, downloadable files, workouts, and programs
  • Items marked “final sale”
  • Gift cards, if offered
  • Physical products that have been used, damaged by the customer, written on, altered, or returned outside the 30-day return window

Damaged, defective, or incorrect items: If your physical order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at shipping@outrightworkoutlibrary.com.

Please include:

  • Your order number
  • A brief description of the issue
  • A clear photo of the damaged, defective, or incorrect product
  • A clear photo of the packaging, if applicable

We will review the issue and work with you to provide an appropriate resolution, which may include a replacement, refund, or another solution depending on the situation.

Return shipping: Unless the return is due to a defect, shipping damage, or an error on our part, the customer is responsible for return shipping costs. Original shipping fees, if any, are non-refundable.

Refund timing: Once we receive and inspect your returned item, we will notify you whether the return is approved. If approved, refunds are typically issued back to the original payment method. Processing times may vary depending on your payment provider.

4) Third-Party Marketplace Purchases

If you purchased one of our physical products through a third-party marketplace, such as Amazon, Walmart, Etsy, or another retailer, your return or refund may need to be handled directly through that marketplace according to its return policies and procedures.

If you are unsure where to start, contact us and we will do our best to point you in the right direction.

5) Customer Support

If you encounter technical issues, have questions about your purchase, or need help with a return request, please contact us at:

support@outrightworkoutlibrary.com

For shipping-related issues, damaged orders, defective items, incorrect items, or missing packages, please contact:

shipping@outrightworkoutlibrary.com

We’re here to help ensure you have the best experience possible.

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